About the program

The project aims to enhance the opensource ticketing system Trudesk by integrating critical accessibility features and advanced functionalities The primary goal is to make Trudesk more inclusive and efficient for all users including those with disabilities The main problems addressed are Lack of accessibility in existing ticketing systems making them difficult to use for people with disabilities Inefficient ticket management due to manual tagging and sorting processes Absence of community support features like public forums Inflexibility to cater to organizationspecific needs To solve these problems the project proposes the following solutions Accessibility Enhancements Optimize Trudesk for screen readers and assistive technologies ensuring full accessibility for users with disabilities Advanced Functionalities Implement autotagging autocategorization and voice input capabilities to streamline ticket management Public Forums Integration Create public forums within Trudesk enabling users to collaborate and share knowledge OrganizationSpecific Enhancements Develop automatic documentation suggestions and customizable knowledge bases tailored to frequent queries Goals MidPoint Milestone Goals Fix Accessibility Issues Add additional features Expected Outcome The key deliverables of the project include Accessibility patches for Trudesk to ensure compliance with accessibility standards Public question polling interface and public forums for community engagement Efficient question searching answer polling and thread merging features Knowledge base creation and FAQ generation based on user queries Document suggestion system and voicebased query creation stretch goal Integration of private ticket tracking and public forums Comprehensive testing and documentation

Perks

1 Lucrative stipend of INR 1 lakh over a period of 3 months 2 Dedicated 11 mentorship by industry experts 3 Handson experience to hone your skills 4 Access to bootcamps and expert sessions 5 Potential job extended internship opportunities 6 Opportunity to network with global opensource tech leaders

Who can apply?

Only those candidates can apply who:

1. are from Any,
2. and specialisation from Any,
3. are available for duration of 3 Months
4. have relevant skills and interests

Terms of Engagement

1. 50,000 received on completion of midpoint milestone as decided with mentor 2. 50,000 received on completion of final milestone as decided with mentor 3. Certificate of completion received on successful completion of internship

Number of openings

1